Return and Exchange

Return and Exchange Policy

1. Eligibility for Returns and Exchanges:

  • We want you to be completely satisfied with your purchase. If you are not, we offer returns and exchanges under the following conditions:
    • You must request a return or exchange within 2 days of receiving the product.
    • The product must be in its original, unused, and undamaged condition.
    • Apparel and items must have all original tags and packaging.
    • Personalized or custom-made items may not be eligible for returns or exchanges unless they are defective or incorrect.

2. How to Request a Return or Exchange:

  • To initiate a return or exchange, please contact our customer support team via email at [] or by calling [customer support phone number]. Provide your order number, the reason for the return or exchange, and any relevant details.

3. Return Shipping:

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items. We recommend using a trackable shipping method to ensure the safe return of the product.

4. Refund or Exchange Process:

  • Once we receive the returned product and verify its eligibility, we will process your request within 5 business days.
  • For returns, a refund will be issued to the original payment method used during the purchase.
  • For exchanges, we will send out the replacement item or process the exchange as agreed upon with the customer.

5. Non-Returnable Items:

  • Certain products, such as digital downloads, gift cards, or items marked as “non-returnable,” are not eligible for returns or exchanges. Please review the specific product or service details for eligibility.

6. Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, and we may cover the return shipping costs.

7. Special Circumstances:

  • In case of extenuating circumstances or errors on our part, we may consider returns and exchanges on a case-by-case basis.

8. Changes to this Policy:

  • We reserve the right to modify or amend this return and exchange policy at any time. Any changes will be effective immediately upon posting on our website.

9. Contact Information:

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