Return and Exchange Policy
1. Eligibility for Returns and Exchanges:
- We want you to be completely satisfied with your purchase. If you are not, we offer returns and exchanges under the following conditions:
- You must request a return or exchange within 2 days of receiving the product.
- The product must be in its original, unused, and undamaged condition.
- Apparel and items must have all original tags and packaging.
- Personalized or custom-made items may not be eligible for returns or exchanges unless they are defective or incorrect.
2. How to Request a Return or Exchange:
- To initiate a return or exchange, please contact our customer support team via email at [support@email.com] or by calling [customer support phone number]. Provide your order number, the reason for the return or exchange, and any relevant details.
3. Return Shipping:
- Customers are responsible for return shipping costs, except in cases of defective or incorrect items. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refund or Exchange Process:
- Once we receive the returned product and verify its eligibility, we will process your request within 5 business days.
- For returns, a refund will be issued to the original payment method used during the purchase.
- For exchanges, we will send out the replacement item or process the exchange as agreed upon with the customer.
5. Non-Returnable Items:
- Certain products, such as digital downloads, gift cards, or items marked as “non-returnable,” are not eligible for returns or exchanges. Please review the specific product or service details for eligibility.
6. Damaged or Defective Items:
- If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, and we may cover the return shipping costs.
7. Special Circumstances:
- In case of extenuating circumstances or errors on our part, we may consider returns and exchanges on a case-by-case basis.
8. Changes to this Policy:
- We reserve the right to modify or amend this return and exchange policy at any time. Any changes will be effective immediately upon posting on our website.
9. Contact Information:
- For questions or concerns regarding our return and exchange policy, please contact us at zaffronoilmills@gmail.com
